FAQ

All the info’s on our about us page.

All the info’s on our about us page.

Bag-in-box consists of a thick plastic collapsible bag with a screw-on tap, held secure within a double walled cardboard rigid box. Much like a wine box, as the beer is served the bag collapses down on itself and limited oxygen is drawn in. Provided it is kept cool, this means the beer will last longer than its cask counterpart.

We sell bag-in-box in both 20L (polypins) and 10L (demipins) sizes. Polypins are best ordered in advance.

  • During transit the bag-in-box will have accumulated gas. Please stand the box upright and remove the perforated rectangular section to expose the tap. Open the tap to let the excess gas escape then close the tap.
  • Choose a cool (11 – 13º) shaded location and place the box on its base so that the tap is slightly overhanging the edge of a table. Allow enough overhang for your glass. A small book under the rear of the base is also a good idea.
  • Leave to settle. 24 hours should be sufficient time for both 20L and 10L boxes.
  • The first ¼ pint may be cloudy where sediment has settled around the tap. Dispose of this.
  • Keep the box cool while in use. Be careful not to move it as this will disturb the sediment, your beer will be cloudy and it may not resettle.
  • To squeeze as much beer as possible out of the box, you will need to gently tip the box as it is running low. You’ll know when it’s finished as the sediment will make an unwelcome appearance.

Unopened and kept cool (but not chilled), it should be good for 6-8 weeks. Once opened, provided it is kept cool, the beer should last for 10-14 days.

  • Minikegs are very simple to use and have instructions printed on the top as well as a QR code.
  • Allow the minikeg to settle for a couple of hours before lifting the tab on top and turning it anti-clockwise. This allows excess gas to escape.
  • Move down to the tap on the front of the minikeg. Pull tab down and gently pull tap out towards you. You will feel resistance when fully extended.
  • Place your glass under the tap and turn anti-clockwise until it pours. Turn it back clockwise to close the tap.
  • Rotate the tab on the top back to its original position when you are not pouring – this will help to keep the beer fresh.

As with the bag-in-box, cool and unopened, 6-8 weeks – once opened, 10-14 days.

For bag-in-box and minikegs the ideal temperature for your beer is around 11 – 13ºC. Do not keep in the fridge as the beer will go flat and may acquire a chill haze. Bottled beers can be chilled.

Please recycle all empty minikegs, bottles and bag-in-box. Unfortunately, we are unable to reuse the empty packaging.

Yes, of course. We are open for collections Mon-Fri 11-4pm and Sat 11-3pm. No need to call ahead unless there is a specific beer you are after. If so, it might be worth giving us a call to avoid a wasted journey. There is no minimum order value if you are collecting.

Delivery days will depend on your location. We offer free delivery for orders of £33 or over and will be weekly or fortnightly depending on area.

Here’s our delivery section.

If your order has not already left the brewery then yes. Call us as soon as you can and we will make additions and take the extra payment over the phone.

We currently only deliver to local areas and it is free of charge for orders of £33 or over.

No but watch this space.

We will email you when your delivery has been scheduled. See our delivery page for our schedule.

We are open Mon-Fri 11-4pm and Sat 11-3pm.

No, but we can occasionally do so on request. All our beers contain isinglass which can be omitted during packaging, but the beer will then need several days to clear. This option is available only for bag-in-box.

No.

No.

Yes. These will be highlighted on the product label.

Real ale is a live product, containing yeast and fermentable sugar so that the beer continues to ferment and mature in its packaging. Natural carbon dioxide is created during this secondary fermentation, giving the beer bubbles or ‘condition’ as it is known. Live beer contains sediment (yeast and finings) and requires settling prior to dispense or the beer will pour cloudy. We advise allowing at least 24 hours for live beer to settle.

Bright beer has had the sediment/yeast removed during packaging. It requires no settling time and can be drunk immediately but, unlike live beer, it will not keep once opened. Most of our bottles contain bright beer.

The blonde beer commonly known as lager in the U.K. is in fact a specific type of lager called ‘pilsner’. Generally speaking, lagers are produced with different yeasts to ales and undergo a cooler and longer fermentation.

Please let us know if you have any problems with our beers. We would much rather have the opportunity to put it right than lose a customer.